Set. Train. Support.USR Service suite
Tickets, field visits, AMCs and customer feedback, connected to the customer and the contract.
5 apps · 5 with full manuals · one sign-in with every other suite
What each app does
Step-by-step help for every app, by role, is in the USR Help Centre. Your OKR Stars expert walks you through it at training.
One sign-in, one record, no re-typing
Your team signs in once to USR One. Every Service app, and every app in the other suites, uses the same people, customer, vendor and item records.
What runs on its own
AI drafts. Your people decide.
USR Assist works inside the apps your users already have. See how OKR Stars uses AI in every service.
Who does what in week one
Agent
Pick up tickets, reply, close
Field engineer
See jobs on mobile, update visits
Service head
Watch response times and ratings
More role lists on User manuals.
Grow from Service to the whole company
💼 Sales suite →
Renewals and upsell from happy customers
⚙️ Operations suite →
Spare parts and maintenance from Inventory
💰 Finance suite →
AMC invoices from Billing
Solutions on usrinfo.tech: Service and AMC · Customer voice
Tell us what you need
Set-up, a support question, training for your team or a visit to the experience centre. A named OKR Stars expert replies, usually within one working day.
OKR Stars: one partner, from kick-off to everyday use
One named expert takes you from set-up and data move to training and support, across USR People, Sales and Marketing, Service, Finance and Operations apps. Start with one suite and we add the next with nothing to re-key.
USR Premier PartnerOnline worldwide, in your hoursTickets tracked in USR DeskWritten plan for every projectISO 27001 · ISO 42001 · DPDP Ready (USR Apps platform)
