Set. Train. Support.Training and coaching for USR partners
For CA firms, HR consultants, Tally partners, IT resellers and other businesses that USR INFOTECH has appointed as partners.
Product training
Hands-on sessions on a demo company, to prepare for USR Academy L1.
Proof runs
We work alongside you on your first client set-ups.
Demo coaching
How to run discovery and demos, using USR's price list.
Support hand-over
How to raise expert help to USR INFOTECH with the right evidence.
USR INFOTECH builds the product. OKR Stars, its delivery centre and partner hub, makes it work for you.
USR INFOTECH builds. OKR Stars makes it work for you.
We are one family group with two companies, each with one clear job. USR INFOTECH, the maker, puts all its effort into the product. OKR Stars, its delivery centre and partner hub, puts all its effort into customers and partners. Neither job slows the other down.
| USR INFOTECH, the maker | ⭐ OKR Stars, delivery centre and partner hub | |
|---|---|---|
| Focus | Build the product | Make the product work for you |
| Does | USR One, USR Apps and USR PMS; R&D, AI, security, hosting on AWS; market research by industry | Set-up, data move, training, support, change requests, customisation; trains and appoints USR partners |
| You get from them | Subscriptions, prices, contracts, invoices, product fixes and new features | A named expert, a written plan, quality gates, hypercare and everyday help |
| Measured on | Product quality, uptime, security and new features | Time to go-live, first response, adoption and your rating |
| Certified for | ISO 27001, ISO 42001, DPDP Ready | USR Premier Partner; USR Academy L1 to L3 team |
🏢 What this means for customers
- One clear contact for help: your named OKR Stars expert.
- One clear place to pay: USR INFOTECH, with transparent USR prices.
- Faster fixes: we raise product faults straight to the people who build USR Apps.
- Your service team is judged on your go-live and adoption, not on selling you more licences.
🤝 What this means for partners
- USR INFOTECH stays a neutral maker for every partner, with the same prices and rules for all.
- OKR Stars shares its playbook, training and website model, so you can run the same service in your region.
- Partners never compete with the maker for service work: USR builds, partners deliver.
- Leads in your region and language can be routed to you as a certified USR partner.
Local language, local hours, local rules: trained by OKR Stars, appointed by USR INFOTECH.
If OKR Stars delivers, why does USR want more partners?
OKR Stars is one delivery centre in Bengaluru. Customers in every city, region and country need a partner close to them. So USR INFOTECH appoints partners everywhere, and OKR Stars trains them to deliver the same way we do.
We cannot be in every city
Customers want someone nearby: on-site visits, their language, local payroll and tax rules, and their working hours. A local USR partner gives them that.
One hub cannot serve every customer
USR Apps is built to grow worldwide through partners. OKR Stars is the delivery centre that sets the standard; partners carry it to many more customers.
Customers trust their own advisers
CA firms, HR consultants and software partners already know their customers. USR wants those relationships, not to replace them.
Customers get a choice
USR INFOTECH shares each lead with OKR Stars or a USR partner based on capability, skills and location advantage, so the customer gets the best fit.
OKR Stars makes partners stronger
We train and coach partners, share our playbook, quality gates and website model, and stand behind complex projects as the USR centre of excellence.
The maker stays neutral
USR INFOTECH alone appoints partners and sets the same rules for all. Customers a partner brings stay with that partner.
How USR shares leads: on merit
| What counts | What USR looks at |
|---|---|
| Capability | USR Academy level (L1 to L3) and the number of certified people in your team |
| Location advantage | Your city, region, country, languages and time zone |
| Domain skills | Industries and departments you know: HR and payroll, finance, sales, service, operations |
| Track record | Go-lives on time, customer ratings and support response |
| Present set-up | An existing implementation and support team, customer base and other software you already deliver |
From application to your first customer
Already deliver other business software? You get preference.
USR gives more preference to partners who already work with several software brands, because their present set-up and experience help customers go live faster, and help the partner earn more.
Partner terms, tiers and margins are set by USR INFOTECH in your partner agreement. OKR Stars does not appoint partners or set terms.
Sales, delivery, service, people, finance and operations: all on USR Apps.
As a USR partner, OKR Stars runs every department on USR Apps
We do not just set up USR Apps for customers. We use them every day to run OKR Stars itself, from sales to support to our own people. Every USR partner can do the same, and that is a strength most HR software partners do not have.
Sales and partners
Leads, deal register, quotes and demos
Delivery
Project plans, quality gates and customer sign-offs
Service and support
Tickets, service status, ratings and health checks
People
Hiring, training, OKRs and reviews for our own team
Finance
Expenses and our own accounts
Operations
AI help, dashboards, IT assets and events
What this means for USR partners
Beyond HR: a USR partner compared
| A typical HR software partner | A USR partner, like OKR Stars | |
|---|---|---|
| Apps for the partner's own business | Usually HR tools only | People, Sales, Service, Finance and Operations |
| Apps the partner can offer customers | HR and payroll | 40+ USR Apps across five suites |
| Upsell and cross-sell | Limited to HR add-ons | Department by department, to the same customer |
| Partner operations | Spread across separate tools | Run on one platform, with AI help built in |
| Proof for customers | Slides and demo data | The partner's own live use, like OKR Stars |
How USR Apps are made available to a partner for its own use is set by USR INFOTECH in the partner agreement. Your business data stays yours.
A qualified USR partner, with a fully certified team
USR INFOTECH appoints partners on capability. OKR Stars holds the USR Premier Partner certificate, and every OKR Stars team member is certified at USR Academy L1 to L3, so the people who set up, train and support your team know USR Apps in depth.
is an appointed USR partner with a fully USR Academy certified team (L1 to L3), and may set up, train and support USR One and USR Apps for customers worldwide: People, Sales, Service, Finance and Operations.
- Certificates carry USR INFOTECH and USR Apps logos and are renewed every year.
- Only USR INFOTECH appoints partners, on capability, skills and results.
Tell us what you need
Set-up, a support question, training for your team or a visit to the experience centre. A named OKR Stars expert replies, usually within one working day.
OKR Stars: one partner, from kick-off to everyday use
One named expert takes you from set-up and data move to training and support, across USR People, Sales and Marketing, Service, Finance and Operations apps. Start with one suite and we add the next with nothing to re-key.