Support
Help from people who know your set-up
Ask in the app or use the form on this page. Your named expert replies.
| Level | What it covers | Who |
|---|---|---|
| Self-help | Guides, videos and USR Assist inside every app | USR Apps |
| First line | How-to questions, access and set-up changes | OKR Stars |
| Second line | Data fixes, reports and configuration issues | OKR Stars |
| Product | Faults and feature requests | USR INFOTECH, raised by OKR Stars |
| Billing | Invoices, payments and plans | USR INFOTECH |
Critical issues
Raised at once to our on-duty expert, with a first response target of 4 hours.
Everyday questions
Answered usually within one working day.
Local language help
Ask in English or your own language; we reply in the language you prefer where we can.
Response times are targets, not guarantees. Your USR INFOTECH agreement sets the service terms.
Talk to us
Tell us what you need
Set-up, a support question, training for your team or a visit to the experience centre. A named OKR Stars expert replies, usually within one working day.
Billing, invoices, contracts and prices are handled by USR INFOTECH. See USR products and prices.