Set. Train. Support.A planned go-live, step by step
Every step has an owner and a date, and you can see who does what.
Implementation in 8 steps
Press play, or tap Next. Each step lights up who does the work.
Kick-off call
We agree goals, users, dates and owners with you, within two working days of your order.
Day 1 to 2Target timing for a company of up to 100 people with clean data and one location. Your written plan sets your real dates.
Documents at every stage
Set-up plan
One page: scope, users, dates and owners, approved by you.
Configuration record
What was set up, so your admin can change it later.
Data check sheet
Totals from the old system and USR Apps, side by side, signed by you.
Go-live sign-off
Your written sign-off, the day billing starts in USR INFOTECH.
Eight parts of every USR Apps project
Pick all eight, or only the parts you need. Every part follows the same written plan and quality gates.
Common questions
How long does implementation take?
Our target is 30 days for a company of up to 100 people with clean data and one location. Larger or more complex set-ups get a written plan with their own dates.
What do you need from us?
One owner on your side, your data in our Excel templates, and time from each role for training. We tell you exactly what and when at kick-off.
Who pays for implementation?
Any set-up fee is shown in USR products and prices and is billed by USR INFOTECH. OKR Stars never bills you directly.
What if we miss a date?
We agree a new date with you in writing and say why. Your plan shows every step, so delays are seen early.
Tell us what you need
Set-up, a support question, training for your team or a visit to the experience centre. A named OKR Stars expert replies, usually within one working day.
OKR Stars: one partner, from kick-off to everyday use
One named expert takes you from set-up and data move to training and support, across USR People, Sales and Marketing, Service, Finance and Operations apps. Start with one suite and we add the next with nothing to re-key.