Set. Train. Support.We are here to help
Use the form for set-up, support, training, experience centre or careers. For prices, contracts and invoices, go to USR INFOTECH.
A qualified USR partner, with a fully certified team
USR INFOTECH appoints partners on capability. OKR Stars holds the USR Premier Partner certificate, and every OKR Stars team member is certified at USR Academy L1 to L3, so the people who set up, train and support your team know USR Apps in depth.
is an appointed USR partner with a fully USR Academy certified team (L1 to L3), and may set up, train and support USR One and USR Apps for customers worldwide: People, Sales, Service, Finance and Operations.
- Certificates carry USR INFOTECH and USR Apps logos and are renewed every year.
- Only USR INFOTECH appoints partners, on capability, skills and results.
Six things that shape your project effort
We do not show prices here. USR INFOTECH quotes your plan; these factors decide how much partner time you need.
From first call to kick-off in 7 clear steps
You know what happens, who does it and who you pay, before anything is signed.
- 1Free first call30 minutes on your goals, users and current toolsDay 1
- 2DiscoveryWe study your processes and a sample of your dataDays 2 to 5
- 3Written planScope, steps, dates and owners in plain wordsWithin a week
- 4Walk-throughWe go through the plan with your team and adjust it1 session
- 5Sign with USRYou subscribe to USR Apps and receive invoices from USR INFOTECHWhen you are ready
- 6Meet your teamYour named OKR Stars expert and support contactsSame week
- 7Kick-offSet-up starts against the six quality gatesWeek 1
A global implementation partner, working in your hours
We deliver online first, so location is no barrier. Sessions are booked in your time zone, and USR partners near you can join for on-site work.
India
Our home base in Bengaluru. Online across India; in-person sessions by appointment later.
Middle East and Gulf
Online in Gulf working hours. Multi-currency and Arabic-ready apps from USR.
Africa
Online, with USR partners near you where available.
South-East and East Asia
Morning sessions in India time match most of the region's working day.
Europe and UK
Afternoon sessions in India time overlap with the European morning. GDPR rights honoured.
Americas
Early-morning or evening sessions in India time to fit your day.
USR Apps run in 19 languages. Our sessions are in English and Hindi; other languages with a local USR partner on request.
Common questions
Why use a USR partner instead of setting up USR Apps ourselves?
Many small teams start on their own with USR's self-service set-up. A partner helps when you have several departments, data to move, approvals to design or many people to train. We also stay with you after go-live.
How do we check that OKR Stars is a real USR partner?
OKR Stars Pvt Ltd is listed in the USR partner directory at usrinfo.tech/partners/find. The USR Premier Partner badge is given by USR INFOTECH, the maker of USR Apps.
Who do we pay, and who owns our data and set-up?
You subscribe to USR Apps and pay USR INFOTECH only. Your data and your configuration belong to you. You can export your data at any time, as the USR refund and data export policy explains.
How long does a project take?
A single suite for a small company is often live in 2 to 4 weeks. Several suites, data from more than one system or many locations take longer. You get dates in the written plan before you sign.
What affects the effort and cost of our project?
Mainly the number of apps and users, how much data we move, integrations with other tools, custom fields or reports, how many training sessions you need and how many locations or countries are involved. USR INFOTECH quotes the price.
What happens right after go-live?
Our plans include a 30-day hypercare window: daily check-ins in week one, quick fixes and refresher sessions, then normal support through USR Desk.
We started with another partner or on our own and got stuck. Can you help?
Yes. We audit what is set up, list what works and what does not, and finish the project with a written plan. Nothing you built is thrown away without your approval.
Do you work outside India?
Yes. We work online with customers in the Middle East, Africa, South-East Asia, Europe, the UK and the Americas, in sessions booked in your time zone. USR partners near you can join for on-site work.
Do you sign an NDA?
Yes, on request, before discovery. We also work as USR INFOTECH's sub-processor under its data protection terms.
Why are USR INFOTECH and OKR Stars two companies?
Each has one job. USR INFOTECH builds the product: R&D, AI, domain research, security, prices and invoices. OKR Stars, a USR group company, is its delivery centre and partner hub: set-up, training, support and partner training. Software alone rarely gives full value; this split keeps one team fully focused on the product and one fully focused on your results.
If OKR Stars does the work, how can other businesses become USR partners?
OKR Stars is one delivery centre; customers everywhere need a partner close to them. USR INFOTECH appoints partners in every city, region and country and shares leads on merit: capability, skills and location advantage. Partners who already deliver other business software get preference, because their set-up helps customers go live faster and lets them upsell and cross-sell. OKR Stars trains and coaches the partners USR appoints.
Does OKR Stars use USR Apps itself, and can partners do the same?
Yes. OKR Stars runs every department on USR Apps: sales and deal register, delivery, support tickets, people, finance and operations. Every USR partner can run its own business on USR Apps in the same way, beyond the HR-only tools most HR software partners use. The terms are set by USR INFOTECH in the partner agreement.
Tell us what you need
Set-up, a support question, training for your team or a visit to the experience centre. A named OKR Stars expert replies, usually within one working day.
OKR Stars: one partner, from kick-off to everyday use
One named expert takes you from set-up and data move to training and support, across USR People, Sales and Marketing, Service, Finance and Operations apps. Start with one suite and we add the next with nothing to re-key.