Set. Train. Support.Everything after go-live, in one place
Help, sign-in, status, learning, what's new, upgrades and billing.
Help, any time
Start with USR Assist or a ticket. Critical issues get a first response target of 4 hours.
Sign in to your apps
USR Apps on one login, and the earlier PMS versions for companies still using them.
Learn at your own pace
Manuals, videos, training and certification.
Releases, roadmap and changes
Every release is announced in What's new. Ideas and changes go through us.
Add apps, upgrade or ask about billing
We help you choose. You buy from, and are invoiced by, USR INFOTECH.
USR INFOTECH builds the product. OKR Stars, its delivery centre and partner hub, makes it work for you.
USR INFOTECH builds. OKR Stars makes it work for you.
We are one family group with two companies, each with one clear job. USR INFOTECH, the maker, puts all its effort into the product. OKR Stars, its delivery centre and partner hub, puts all its effort into customers and partners. Neither job slows the other down.
| USR INFOTECH, the maker | ⭐ OKR Stars, delivery centre and partner hub | |
|---|---|---|
| Focus | Build the product | Make the product work for you |
| Does | USR One, USR Apps and USR PMS; R&D, AI, security, hosting on AWS; market research by industry | Set-up, data move, training, support, change requests, customisation; trains and appoints USR partners |
| You get from them | Subscriptions, prices, contracts, invoices, product fixes and new features | A named expert, a written plan, quality gates, hypercare and everyday help |
| Measured on | Product quality, uptime, security and new features | Time to go-live, first response, adoption and your rating |
| Certified for | ISO 27001, ISO 42001, DPDP Ready | USR Premier Partner; USR Academy L1 to L3 team |
🏢 What this means for customers
- One clear contact for help: your named OKR Stars expert.
- One clear place to pay: USR INFOTECH, with transparent USR prices.
- Faster fixes: we raise product faults straight to the people who build USR Apps.
- Your service team is judged on your go-live and adoption, not on selling you more licences.
🤝 What this means for partners
- USR INFOTECH stays a neutral maker for every partner, with the same prices and rules for all.
- OKR Stars shares its playbook, training and website model, so you can run the same service in your region.
- Partners never compete with the maker for service work: USR builds, partners deliver.
- Leads in your region and language can be routed to you as a certified USR partner.
Local language, local hours, local rules: trained by OKR Stars, appointed by USR INFOTECH.
If OKR Stars delivers, why does USR want more partners?
OKR Stars is one delivery centre in Bengaluru. Customers in every city, region and country need a partner close to them. So USR INFOTECH appoints partners everywhere, and OKR Stars trains them to deliver the same way we do.
Sales, delivery, service, people, finance and operations: all on USR Apps.
As a USR partner, OKR Stars runs every department on USR Apps
We do not just set up USR Apps for customers. We use them every day to run OKR Stars itself, from sales to support to our own people. Every USR partner can do the same, and that is a strength most HR software partners do not have.
A qualified USR partner, with a fully certified team
USR INFOTECH appoints partners on capability. OKR Stars holds the USR Premier Partner certificate, and every OKR Stars team member is certified at USR Academy L1 to L3, so the people who set up, train and support your team know USR Apps in depth.
is an appointed USR partner with a fully USR Academy certified team (L1 to L3), and may set up, train and support USR One and USR Apps for customers worldwide: People, Sales, Service, Finance and Operations.
- Certificates carry USR INFOTECH and USR Apps logos and are renewed every year.
- Only USR INFOTECH appoints partners, on capability, skills and results.
Trusted by 1,000+ organisations on USR Apps since 2013. See USR customers
Tell us what you need
Set-up, a support question, training for your team or a visit to the experience centre. A named OKR Stars expert replies, usually within one working day.
OKR Stars: one partner, from kick-off to everyday use
One named expert takes you from set-up and data move to training and support, across USR People, Sales and Marketing, Service, Finance and Operations apps. Start with one suite and we add the next with nothing to re-key.