Set. Train. Support.We set up USR Apps, teach your team and support you.
OKR Stars helps small and mid-size businesses in India and around the world start fast, run smoothly and get the best from USR Apps, with named experts working in your time zone.
USR AppsSet. Train. Support. For every USR app.
Company, people, roles and rules set up for you on USR Apps.
From Excel, Tally or another app, compared side by side before you switch.
Short role-based sessions, user manuals and USR Academy courses.
Tickets answered by people who set up your apps.
Daily check-ins in the first month so nothing slips.
USR partners learn our playbook and get L1 to L3 coaching.
From kick-off to go-live, step by step
Press play, or tap Next. Each step lights up who does the work: you, OKR Stars or USR INFOTECH.
Kick-off call
We agree goals, users, dates and owners with you, within two working days of your order.
Day 1 to 2Target timing for a company of up to 100 people with clean data. Your written plan sets your real dates.
From the first call to everyday use
Set-up and go-live
We configure USR Apps for your company, import your data and run a parallel check before you switch.
User onboarding
Every admin, manager and employee gets sign-in help and a short, role-based walk-through.
Training
Live and recorded sessions for HR, finance, managers and employees, in simple steps.
Support after go-live
Questions and issues answered by named experts who know your set-up.
Experience centre
See USR Apps working on a demo company before you decide, online first.
Customer success
Regular check-ins so your team uses more of what you already pay for.
Five steps to go-live
Kick-off
We agree your goals, users and dates.
Set-up
Your company, roles and rules configured.
Data move
Your data imported and checked with you.
Training
Each role learns what it needs.
Go-live
You sign off. We stay with you after.
Your team, confident in days
Role-based sessions for admins, HR, finance, managers and employees. Short videos, simple guides and a demo company to practise on.
Stories from our customers
USR INFOTECH builds the product. OKR Stars, its delivery centre and partner hub, makes it work for you.
USR INFOTECH builds. OKR Stars makes it work for you.
We are one family group with two companies, each with one clear job. USR INFOTECH, the maker, puts all its effort into the product. OKR Stars, its delivery centre and partner hub, puts all its effort into customers and partners. Neither job slows the other down.
Set-up, training and support are what turn a licence into results.
Software alone does not deliver the return. People using it well does.
Most business software is bought, half set up and then used by a few people. The licence is paid every month, but the return never comes. The difference is the work around the software: a clear set-up, clean data, training for every role and someone to call when things change. That is why the USR group created OKR Stars as a service organisation, and kept R&D, domain research and technology with USR INFOTECH.
| A software-only vendor | USR INFOTECH and OKR Stars | |
|---|---|---|
| Who sets it up | You, or whoever you can find | OKR Stars, with a written plan and quality gates |
| Training | Help articles and videos | Role-based sessions in your time zone, plus USR Academy |
| After go-live | A ticket queue | A named expert, 30-day hypercare and health checks |
| Product and research | Mixed with service work | Owned by USR INFOTECH: R&D, AI and domain research by industry |
| Partners | Often compete with the vendor's own services | Trained by OKR Stars; the maker stays neutral |
The aim is simple: every customer gets the full value of USR Apps, and every partner can deliver it the same way.
From first call to kick-off in 7 clear steps
You know what happens, who does it and who you pay, before anything is signed.
- 1Free first call30 minutes on your goals, users and current toolsDay 1
- 2DiscoveryWe study your processes and a sample of your dataDays 2 to 5
- 3Written planScope, steps, dates and owners in plain wordsWithin a week
- 4Walk-throughWe go through the plan with your team and adjust it1 session
- 5Sign with USRYou subscribe to USR Apps and receive invoices from USR INFOTECHWhen you are ready
- 6Meet your teamYour named OKR Stars expert and support contactsSame week
- 7Kick-offSet-up starts against the six quality gatesWeek 1
Do it yourself, or with a USR partner?
All three routes are fine. Pick the one that matches your size and how much help you want.
| Self-service on USR | A freelancer | OKR Stars, USR Premier Partner | |
|---|---|---|---|
| Best for | Up to about 10 people, one app | A small, one-off task | Growing teams, several apps or data to move |
| Written plan and quality gates | Guides and videos | Depends on the person | Yes, six gates you sign off |
| Data move and checks | Import tools | Varies | Mapped, cleaned and checked with you |
| Training | Videos and USR Academy | Rarely | Role-based sessions in your time zone |
| After go-live | USR Assist and help centre | Usually ends with the job | 30-day hypercare, then support in USR Desk |
| Accountability | You | One person | A named expert, a USR partner agreement and USR INFOTECH behind it |
| Who you pay for USR Apps | USR INFOTECH | USR INFOTECH | USR INFOTECH |
A model USR partner, in AI and in how we work
Partner-led since 2021. Here to set up, train and support businesses worldwide.
Implementation, training and support for USR Apps, from a DPIIT-recognised startup in Bengaluru.
- 2013USR INFOTECH foundedThe maker of USR Apps, Bengaluru
- 2021OKR Stars foundedDPIIT-recognised, MSME registered
- ISOCertified platformISO 27001 and ISO 42001 (USR INFOTECH)
- 2026USR Premier PartnerSet-up, training and support worldwide
- 2027What comes nextCertified L3 team and an experience centre
Local language, local hours, local rules: trained by OKR Stars, appointed by USR INFOTECH.
If OKR Stars delivers, why does USR want more partners?
OKR Stars is one delivery centre in Bengaluru. Customers in every city, region and country need a partner close to them. So USR INFOTECH appoints partners everywhere, and OKR Stars trains them to deliver the same way we do.
Sales, delivery, service, people, finance and operations: all on USR Apps.
As a USR partner, OKR Stars runs every department on USR Apps
We do not just set up USR Apps for customers. We use them every day to run OKR Stars itself, from sales to support to our own people. Every USR partner can do the same, and that is a strength most HR software partners do not have.
A qualified USR partner, with a fully certified team
USR INFOTECH appoints partners on capability. OKR Stars holds the USR Premier Partner certificate, and every OKR Stars team member is certified at USR Academy L1 to L3, so the people who set up, train and support your team know USR Apps in depth.
- Certificates carry USR INFOTECH and USR Apps logos, are signed by a Director of USR INFOTECH and are renewed every year.
- Only USR INFOTECH appoints partners, on capability, skills and results.
A global implementation partner, working in your hours
We deliver online first, so location is no barrier. Sessions are booked in your time zone, and USR partners near you can join for on-site work.
India
Our home base in Bengaluru. Online across India; in-person sessions by appointment later.
Middle East and Gulf
Online in Gulf working hours. Multi-currency and Arabic-ready apps from USR.
Africa
Online, with USR partners near you where available.
South-East and East Asia
Morning sessions in India time match most of the region's working day.
Europe and UK
Afternoon sessions in India time overlap with the European morning. GDPR rights honoured.
Americas
Early-morning or evening sessions in India time to fit your day.
USR Apps run in 19 languages. Our sessions are in English and Hindi; other languages with a local USR partner on request.
Trusted by 1,000+ organisations on USR Apps since 2013. See USR customers
Keep learning after go-live
Webinars
Regular sessions on new features and good practice. Ask for an invite in the form; choose Training.
USR Community
Meet other USR Apps users, share tips and ask questions.
USR Academy
Certification from L1 to L3, issued by USR INFOTECH.
Common questions
Why use a USR partner instead of setting up USR Apps ourselves?
Many small teams start on their own with USR's self-service set-up. A partner helps when you have several departments, data to move, approvals to design or many people to train. We also stay with you after go-live.
How do we check that OKR Stars is a real USR partner?
OKR Stars Pvt Ltd is listed in the USR partner directory at usrinfo.tech/partners/find. The USR Premier Partner badge is given by USR INFOTECH, the maker of USR Apps.
Who do we pay, and who owns our data and set-up?
You subscribe to USR Apps and pay USR INFOTECH only. Your data and your configuration belong to you. You can export your data at any time, as the USR refund and data export policy explains.
How long does a project take?
A single suite for a small company is often live in 2 to 4 weeks. Several suites, data from more than one system or many locations take longer. You get dates in the written plan before you sign.
What affects the effort and cost of our project?
Mainly the number of apps and users, how much data we move, integrations with other tools, custom fields or reports, how many training sessions you need and how many locations or countries are involved. USR INFOTECH quotes the price.
What happens right after go-live?
Our plans include a 30-day hypercare window: daily check-ins in week one, quick fixes and refresher sessions, then normal support through USR Desk.
We started with another partner or on our own and got stuck. Can you help?
Yes. We audit what is set up, list what works and what does not, and finish the project with a written plan. Nothing you built is thrown away without your approval.
Do you work outside India?
Yes. We work online with customers in the Middle East, Africa, South-East Asia, Europe, the UK and the Americas, in sessions booked in your time zone. USR partners near you can join for on-site work.
Do you sign an NDA?
Yes, on request, before discovery. We also work as USR INFOTECH's sub-processor under its data protection terms.
Why are USR INFOTECH and OKR Stars two companies?
Each has one job. USR INFOTECH builds the product: R&D, AI, domain research, security, prices and invoices. OKR Stars, a USR group company, is its delivery centre and partner hub: set-up, training, support and partner training. Software alone rarely gives full value; this split keeps one team fully focused on the product and one fully focused on your results.
If OKR Stars does the work, how can other businesses become USR partners?
OKR Stars is one delivery centre; customers everywhere need a partner close to them. USR INFOTECH appoints partners in every city, region and country and shares leads on merit: capability, skills and location advantage. Partners who already deliver other business software get preference, because their set-up helps customers go live faster and lets them upsell and cross-sell. OKR Stars trains and coaches the partners USR appoints.
Does OKR Stars use USR Apps itself, and can partners do the same?
Yes. OKR Stars runs every department on USR Apps: sales and deal register, delivery, support tickets, people, finance and operations. Every USR partner can run its own business on USR Apps in the same way, beyond the HR-only tools most HR software partners use. The terms are set by USR INFOTECH in the partner agreement.
Tell us what you need
Set-up, a support question, training for your team or a visit to the experience centre. A named OKR Stars expert replies, usually within one working day.
OKR Stars: one partner, from kick-off to everyday use
One named expert takes you from set-up and data move to training and support, across USR People, Sales and Marketing, Service, Finance and Operations apps. Start with one suite and we add the next with nothing to re-key.
USR Premier PartnerOnline worldwide, in your hoursTickets tracked in USR DeskWritten plan for every projectISO 27001 · ISO 42001 · DPDP Ready (USR Apps platform)
